Order Cancellation Policy

Deconoura (hereinafter referred to as "we") offers order cancellation services. Please read the following order cancellation policy carefully before making a purchase to understand our cancellation terms and related services.

1. Order Cancellation Conditions

• Unshipped Orders: If the order has not been shipped within 48 hours of placing the order, it can be directly canceled.

• Shipped Orders or Orders Exceeding 48 Hours: The order cannot be canceled. You can wait for the product to be delivered and then apply for a return and refund according to our Return and Exchange Policy.

2. Order Cancellation Process

• Please contact our customer service team via email or phone, providing your order number, payment proof, and other relevant information to request order cancellation.

• Our customer service team will process your request promptly. If the cancellation is approved, we will inform you of the result and arrange for a refund as soon as possible.

3. Refund Process

• Refund Method: The refund will be processed back to the payment method you used (such as American Express, JCB, Mastercard, VISA, etc.).

• Refund Time: The refund will be credited based on the processing efficiency of the bank or card provider, and it is expected to take 10-15 business days. If the refund is not received within this time frame, please contact us for assistance.

4. Contact Us

If you have any questions related to order cancellations, please contact us using the following information:

Address: 2210 NISKEY LAKE RD SW, ATLANTA, GA 30331-6528, United States

Customer Service Phone: +1 (973) 908-3759

Customer Service Email: hello@deconoura.com

Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)