Payment Methods Policy

Deconoura offers various payment methods to ensure a secure and convenient shopping experience. Below are the payment methods and related policies:

1. Accepted Payment Methods

We accept the following payment methods, and all payment information will be securely encrypted:

• American Express
• JCB
• Mastercard
• VISA

2. Payment Process

• Choose Payment Method: At checkout, you can select your preferred payment method, including American Express, JCB, Mastercard, and VISA.
• Enter Payment Information: Please accurately enter your card number, expiration date, and CVV code. All payment information will be securely processed through a secure payment gateway.
• Confirm Payment: Once your payment details are entered correctly, click “Confirm Payment” to complete the transaction.
• Payment Confirmation: After payment is completed, you will receive a payment confirmation email, and your order will enter the processing stage.

3. Payment Security

We use encrypted payment gateways to process all transactions, ensuring that your payment information is protected. All payment processes comply with industry-standard security protocols to ensure your personal information remains confidential.

4. Payment Failure

• Payment Not Successful: If the payment is unsuccessful, please first check if your payment details are correct. If the issue persists, you can try using a different payment method or contact your bank for assistance.
• Payment Support: If you have any payment-related issues, feel free to contact our customer service team, and we will assist you.

5. Payment Confirmation and Refunds

• Payment Confirmation: Once your payment is successfully processed, you will receive an order confirmation email, confirming that your order has been successfully placed and is now being processed.
• Refund Processing: If you request a refund, it will be returned to the payment method used. Refunds usually take 10-15 business days to process, depending on the bank’s processing time.

6. Payment Information Privacy

Deconoura strictly adheres to privacy protection policies. All payment information is solely used for processing the order payment and will not be used for any other purposes. We commit to not disclosing your payment information to any third parties.

Contact Us

If you encounter any issues during the payment process or have any payment-related questions, feel free to contact us through the following methods:

Address: 2210 NISKEY LAKE RD SW, ATLANTA, GA 30331-6528, United States

Customer Service Phone: +1 (973) 908-3759

Customer Service Email: hello@deconoura.com

Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)