Shopping Guide

Thank you for choosing Deconoura! To ensure you enjoy a smooth shopping experience, we’ve prepared the following shopping guide to help you through every step, from browsing to purchase.

1. Browse Products

• On Deconoura’s official website, you can browse products by category (e.g., furniture, home goods), or use the search bar to directly find specific items.

• Each product page displays detailed product descriptions, prices, images, and other relevant information to help you make an informed shopping decision.

2. Select Items and Add to Cart

• Once you find a product you like, click on the product image or name to go to the product details page.

• On the product details page, select the desired specifications (e.g., size, color) and click the “Add to Cart” button. The item will be added to your shopping cart.

3. View Your Shopping Cart

• Click on the shopping cart icon at the top right of the page to view the items you’ve added. Here, you can check the quantity, price, and total cost of your items.

• If needed, you can adjust the quantity or remove items directly from the shopping cart.

4. Proceed to Checkout

• Once you’re happy with your selection, click the “Checkout” button to proceed to the checkout page.

• Enter your accurate shipping information, including your name, address, and contact number. Please make sure this information is correct to ensure a smooth delivery.

5. Select Shipping Method

• Based on your order amount and shipping address, choose the suitable shipping method. Deconoura offers various shipping options to ensure your items are delivered safely and promptly.

6. Select Payment Method

• On the checkout page, select your preferred payment method. We accept multiple payment methods, including American Express, JCB, Mastercard, and VISA.

• Enter your payment details, confirm they are correct, and click “Confirm Payment” to complete your purchase.

7. Confirm Order

• Before completing your payment, the system will display a summary of your order, including product details, quantity, price, shipping address, and payment information. Please review all details carefully.

• If everything looks correct, click “Confirm Order” to submit your order.

8. Order Confirmation and Payment

• Once your payment is successful, you will receive an order confirmation email, confirming that your order has been successfully placed.

• Your order will then be processed, and we will ship it within 1 to 3 business days.

9. Shipping and Delivery

• Once your order has been shipped, you will receive a shipping notification email with tracking information.

• The estimated delivery time is 7 to 10 business days. You can track your order’s real-time status using the provided tracking number.

• Please ensure someone is available to sign for the package upon delivery. If you encounter any issues with shipping, please contact our customer service team.

10. After-Sales Service

• If you encounter any issues with the product, such as damage or incorrect items, you can follow our Return and Exchange Policy to request a return or exchange.

• Our customer service team will guide you through the detailed return and exchange process to ensure that your issue is resolved promptly.

Frequently Asked Questions (FAQ)

• How can I modify my order?

  If the order has not been shipped, you can contact our customer service team to make changes. Please contact us as soon as possible, and we will assist you in modifying your order.

• How can I track my order status?

  You can track your order status by going to the "Track My Order" page and entering your order number or email address.

• What should I do if my payment fails?

  If your payment fails, please double-check your payment details for accuracy. If the issue persists, try using a different payment method or contact your bank for assistance. You may also contact our customer service team for help.

• How can I request a refund or return?

  If you need a refund or return, please refer to our Return and Exchange Policy. Make sure to submit your request within the return window and follow the instructions to return the product.