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1. Introduction and Scope
Welcome to Deconoura (hereinafter referred to as "we"). These service terms apply to all activities conducted through our official website, including browsing, placing orders, and using related services. The purpose of these terms is to clearly define the rights and obligations between the user and us, ensuring transparent, safe, and efficient transactions.
2. User Accounts and Website Responsibility
Users must ensure that the information provided during the ordering process is accurate, complete, and up-to-date. We are not responsible for any delays or issues caused by incorrect data provided by the user. While using our website, users must comply with the relevant rules and refrain from engaging in any illegal activity or actions that disrupt the normal operation of the website.
3. Products, Stock, and Prices
We strive to maintain accurate and up-to-date product descriptions, images, stock information, and prices. However, due to updating delays, some information may differ from reality. In such cases, we will contact the user before confirming the order and offer a suitable solution.
4. Orders and Payments
Before confirming an order, users should carefully verify the order details, including products, quantities, prices, and shipping information. Payment will be made via the payment methods provided on our website. Once the order is confirmed and paid, the user agrees to abide by these service terms and related conditions.
5. Shipping Policy
We currently provide shipping services within Australia only.
Processing Time: Orders will be processed within 1 to 3 business days after confirmation. Orders processed after 18:00 will be carried over to the next business day, and if a holiday occurs, processing will be delayed to the next working day.
Shipping Time: Estimated delivery time is 7 to 10 business days after dispatch.
Special Circumstances: Delays may occur during peak demand periods or due to special circumstances.
Shipping Fees:
Orders between 0 and 130 AUD: Shipping fee of 5.99 AUD.
Orders 130 AUD or above: Free shipping.
All prices include applicable taxes, and no additional fees will be charged at the time of delivery.
For more details, please refer to our Shipping Policy.
6. Order Cancellation Policy
Unshipped Orders: Orders can be canceled free of charge before shipment. Please contact our customer support team by email and provide the order number. Refunds will be processed within 10 to 15 business days.
Shipped Orders: Once an order has been shipped, it cannot be directly canceled. You can refuse the package upon delivery or return it according to our Return and Exchange Policy. Refunds will be processed after the returned package is received and confirmed. Please ensure that the return label included in the package is used and the item is returned for inspection.
For all the details, please refer to our Order Cancellation Policy.
7. Return and Exchange Policy
Return Conditions: You can request a return within 40 days after receiving your order, provided the product is unused, in its original packaging, with intact labels, and accompanied by proof of purchase. If the product is damaged or incorrect, we accept returns and offer partial or full refunds.
Exchange Conditions: Products must be returned in their original condition. If the product has quality issues or damage during shipping, we will offer a free exchange.
Return Process: Please contact our customer support team via email, describe the issue, and we will provide detailed return instructions.
Refund Time: Once the return is confirmed, refunds will be processed within 10 to 15 business days.
For more details, please refer to our Return and Exchange Policy.
8. Refund Policy
All valid refund requests will be processed within 10 to 15 business days. Refunds will be returned to the payment method used at the time of purchase. If there are technical issues, we will contact you to arrange an alternative solution.
9. Disputes and Applicable Law
This policy is governed by Australian law and interpreted according to relevant regulations. In the event of a dispute, we will prioritize amicable resolution. If necessary, the case may be taken to the relevant court in Australia. We reserve the right to update this policy and will notify users of any changes.
10. Privacy and Data Protection
We protect users' personal data and only collect, store, and use this data as necessary to provide our services. For more details, please refer to our Privacy Policy.
11. Intellectual Property
All text, images, designs, graphics, and other content on the website are protected by intellectual property rights. Unauthorized reproduction, distribution, or commercial use is prohibited.
12. Limitation of Liability
To the extent permitted by law, we disclaim any liability for indirect damages related to the use of the website, order delays, minor product differences, or other related losses. This clause does not affect users' statutory rights.
13. Modification of Service Terms
We reserve the right to update or modify these service terms at any time. Any changes will be published on the website and will take effect as soon as they are posted.
14. Contact Us
If you have any questions or need assistance, please contact us via the following methods:
Address: 2210 NISKEY LAKE RD SW, ATLANTA, GA 30331-6528, United States
Customer Service Phone: +1 (973) 908-3759
Customer Service Email: hello@deconoura.com
Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
